How to score an upgrade

Almost every day we are asked "How can we get an upgrade?" Well, if you don't wan't to pay for it here are a few tips you could try......

We all want upgrades – no one ever asked for a smaller room or a seat in the back of the plane. So how do you load the odds of scoring better service when you are on the road? Here are a few tips solicited from frequent travelers and industry insiders.

Smile – If you have ever worked with the public, you know that nothing is worse than dealing with an angry client. Make yourself likable and disarm the desk clerk or airline agent with a smile and friendly hello. You also want to make a good first impression with bartenders, waiters, and cabin stewards if you are on a cruise or staying in a resort.

Dress Professionally – When upgrades are available, agents are not going to give them to the grungy guy with a backpack. Airlines, hotels and restaurants want people who look like they paid for the premium spot, especially if they are going to give it away.

Introductions – When you get to a hotel, introduce yourself to the concierge and share your preferences personally rather than on the phone in your room. Likewise, if you are moving from one hotel to another, ask the hotel manager to make an introductory call on your behalf. But be sure to ask for it in person.

Give a Reason – When asking for hotel upgrades, give a reason rather than just asking “Do you have anything better?” If you say “I’m traveling alone with a child” or “Since I’ll be staying with you for several days, could I have something where I can spread out?” Remember that yelling doesn’t work.

Off Season – If you want special attention, know that you have better chances when you travel during off-peak times. You can also check Priceline which now lists hotels that are offering upgrades, complimentary breakfasts, parking, and other amenities.

Say Thanks – This should go without saying, but sometimes travelers forget their manners when under stress. Follow the golden rule, remember to thank those who serve you, and be sincere. Better yet, write a formal thank you and send it to the general manager! Saying thanks in the local language is worth the extra effort - and greatly appreciated.

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